Return & Refund Policy

Because our products are personal-care essentials, every IMMUSKI order is packed under strict hygiene protocols and sealed at source. For your safety and to prevent tampering, all products are strictly non-returnable and non-refundable once delivered. Damaged or wrong item on arrival If your parcel arrives damaged, tampered, or contains an incorrect item, please write to us at swasthdermalabs@gmail.com within 48 hours of delivery with your order number and clear photos of the outer package and the product. Our team will investigate and, if the claim is verified, we will courier a free replacement or issue a full refund to the original payment method within 7–10 working days. Cancellations Orders can be cancelled from your account until they are marked as 'Packed'. Once packed, we are unable to intercept the parcel and the order cannot be cancelled. Prescriptions and consultations Dermatology consultations booked via our partner platform 1clin are governed by 1clin's own refund policy. Questions? Reach us any time on WhatsApp or email — we usually reply within a business day.